CalPro Research Home » Services Overview
Services Overview
Customer, Client and Patient Surveys
One of the best ways to build up that important group of loyal customers is to increase customer satisfaction. We can help you:
- Know what your customers, clients and patients are thinking
- Continuously improve their experience
- Benefit from increased repeat and referral business
We have experience in many industries and can design a feedback process to help you build customer loyalty. Our approach is simple: gather feedback, create an action plan, and implement that plan. We can provide the catalyst to help your business grow as a “loyalty leader.”
Employee Engagement, Leadership Surveys & DISC Training
Herb Kelleher, the founder of Southwest Airlines says, “If you treat your employees like customers then your employees will treat your customers right.” This philosophy is Southwest’s competitive edge.
CalPro Research can help you become a “loyalty leader” with your employees:
- Our unique approach to assessing and benchmarking Employee Engagement. More info»
- Highly informative diagnostic reports based on our time tested assessments. More info»
- DISC assessments and half-day workshops to improve understanding and communication.
- Leadership Assessments and facilitation to improve your management team's effectiveness.
- 360 Degree Feedback assessments and coaching to optimize team members’ performance and engagement.
Coaching and Facilitation
Modern organizations are seeking greater returns from their teams. They also want greater confidence that their organizational efforts are fully aligned with their business strategy. We have a wealth of resources in our Transformational Toolbox such as:
- Our unique approach to assessing and benchmarking Innovative Leadership.
- Half-day and off-site action planning sessions using our optimized planning technique.
- There’s no white board or annoying flip charts!
- Project portfolio management to ensure successful implementation of your action items or strategic plan.
- Assessment of your organization’s Key Performance Indicators (Balanced Scorecard).
- Implementation of best practices.
Custom Research
If you need a custom survey, CalPro Research has the expertise to design and implement an affordable custom solution that best meets your needs and goals. In developing your solution we:
- Determine the best survey approach and questions to meet your needs and goals.
- Design the survey.
- Conduct the survey on-line, in person, over the phone, or via mail.
- Tally results and provide an Executive Summary.
- Perform advanced analysis on survey data to gain insights and provide a comprehensive report.
- Provide a professional approach with affordable rates.
Data Analysis and IT Strategy/Governance
We use sophisticated techniques and technologies to perform our work. Regularly, we are asked for guidance in Information Technology solutions, strategy and governance. For example, many business leaders are frustrated at the lack of ability their organization has to extract data from systems such as the General Ledger, order systems, etc. and graph or trend Key Performance Indicators from that data. Also, business leaders are frustrated by the "black box" of the I.T. department or delays in I.T. type projects. We can help bridge those gaps.
